Delivery, Support & Return / Refund Policy

Last Updated: February 2026

At Chhotubhai Chaat Center, we are committed to delivering fresh, delicious food and providing excellent customer support. This page outlines our delivery process, customer support options, and our return and refund policy.

1. Delivery Policy

1.1 Service Areas

We currently deliver within designated areas in and around Ahmedabad, Gujarat. Delivery availability is shown in the app based on your location. If your area is not serviceable, you will be notified during checkout.

1.2 Delivery Times

Estimated delivery times are displayed when you place your order
Delivery times may vary due to traffic, weather, peak hours, or high order volume
We will notify you of any significant delays via the app or SMS

1.3 Delivery Charges

Delivery fees are calculated based on distance and order value
Applicable charges are shown before you confirm your order
Free delivery may be offered on orders above a minimum amount (as displayed in the app)

1.4 Order Tracking

You can track your order status in real time through the app — from order confirmation to preparation, dispatch, and delivery.

2. Customer Support

2.1 How to Reach Us

For any questions, issues, or feedback regarding your order or our Service:

Email: support@chhotubhaichatcenter.com
In-App Support: Go to Profile → Help & Support in the app
Website: https://chhotubhaichatcenter.com

2.2 Support Hours

Our customer support team is available during our operating hours. We aim to respond to all inquiries within 24–48 hours on business days.

2.3 What We Can Help With

Order status and delivery issues
Payment and billing queries
Account and profile assistance
Feedback and complaints
Refund and cancellation requests

3. Order Cancellation Policy

Before preparation: You may cancel your order free of charge if it has not yet been accepted or prepared by the kitchen
After preparation begins: Cancellation may not be possible once food preparation has started
After dispatch: Orders cannot be cancelled once they are out for delivery
To cancel, use the "Cancel Order" option in the app or contact support immediately

4. Return & Refund Policy

4.1 Eligible Refund Cases

We will issue a full or partial refund in the following situations:

Wrong order delivered: If you received items different from what you ordered
Missing items: If one or more items from your order were not delivered
Quality issues: If the food is spoiled, contaminated, or unfit for consumption upon delivery
Significant delay: If your order was not delivered within a reasonable time and you choose to cancel
Order not delivered: If the order was marked delivered but you did not receive it
Payment charged but order not placed: If payment was deducted but the order was not confirmed

4.2 Non-Refundable Cases

Change of mind after the order has been prepared
Dislike of taste or personal preference (unless there is a quality defect)
Incorrect address provided by the customer
Customer unavailable at the delivery location
Orders cancelled after food preparation has begun (partial refund may apply at our discretion)

4.3 How to Request a Refund

Contact us within 2 hours of delivery via the app or email support@chhotubhaichatcenter.com
Provide your order ID, a description of the issue, and photos if applicable
Our team will review your request and respond within 24–48 hours

4.4 Refund Processing

Approved refunds are processed to the original payment method
Refunds typically take 5–7 business days to reflect, depending on your bank or payment provider
For wallet or UPI payments, refunds may be credited to your app wallet or original UPI account
You will receive a confirmation email once the refund is initiated

5. Replacement Policy

In cases of wrong or missing items, we may offer a replacement order instead of a refund, subject to availability and your preference. Replacement orders are delivered at no additional charge.

6. Promotional Offers & Discounts

Promotional codes and discounts cannot be combined unless explicitly stated
Refunds for orders placed with promotional discounts will be adjusted to reflect the actual amount paid
We reserve the right to modify or withdraw offers at any time

7. Dispute Resolution

If you are not satisfied with our resolution of your complaint, you may escalate the matter by emailing support@chhotubhaichatcenter.com with the subject "Escalation – Order #[Your Order ID]". We will review escalated cases within 3 business days.

8. Related Policies

9. Contact Us

For delivery issues, support requests, or refund queries:

Chhotubhai Chaat Center
Email: support@chhotubhaichatcenter.com
Website: https://chhotubhaichatcenter.com

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