Terms & Conditions

Last Updated: February 2026

Welcome to Chhotubhai Chaat Center. These Terms & Conditions ("Terms") govern your use of our mobile application, website (https://chhotubhaichatcenter.com), and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use our Service.

1. About Our Service

Chhotubhai Chaat Center is a food ordering and delivery platform that allows customers to browse menus, place orders, make payments, and receive food deliveries from our restaurant and partner outlets in Ahmedabad, Gujarat, India.

2. Eligibility

You must be at least 18 years of age to use our Service. By using the Service, you represent that you have the legal capacity to enter into a binding agreement and that all information you provide is accurate and complete.

3. Account Registration

You may need to create an account to place orders
You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that violate these Terms

4. Orders & Pricing

All orders are subject to acceptance and availability
Prices, menu items, and offers may change without prior notice
Delivery charges, taxes, and applicable fees will be displayed before order confirmation
We reserve the right to cancel or refuse any order at our discretion
Estimated delivery times are approximate and may vary due to traffic, weather, or high demand

5. Payments

Payments are processed securely through RBI-approved third-party payment gateways (PayU, Razorpay, Cashfree, PhonePe)
We do not store your full card details on our servers
By placing an order, you authorize us to charge the selected payment method for the total order amount
In case of payment failure, your order may not be processed

6. Delivery

You must provide an accurate delivery address and contact number
Someone must be available to receive the order at the delivery location
We are not responsible for delays caused by incorrect address details or unavailability at the delivery location
Delivery is available within our designated service areas only

7. Cancellations, Returns & Refunds

Please refer to our Return & Refund Policy for detailed information on order cancellations, returns, and refund procedures.

8. User Conduct

You agree not to:

Use the Service for any unlawful purpose
Provide false or misleading information
Interfere with or disrupt the Service or its security features
Attempt to gain unauthorized access to our systems
Harass, abuse, or harm our staff, delivery partners, or other users
Place fraudulent orders or misuse promotional offers

9. Intellectual Property

All content on our Service — including logos, text, images, menus, and software — is owned by or licensed to Chhotubhai Chaat Center. You may not copy, reproduce, or distribute any content without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Chhotubhai Chaat Center shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability for any claim shall not exceed the amount paid by you for the specific order giving rise to the claim.

11. Food Allergies & Dietary Requirements

While we strive to accommodate dietary preferences, we cannot guarantee that food items are free from allergens. Please review menu descriptions carefully and contact us before ordering if you have specific allergy concerns.

12. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Account Deletion

You may delete your account at any time. See our Account Deletion page for instructions.

14. Modifications to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

16. Contact Us

For questions about these Terms, contact us:

Chhotubhai Chaat Center
Email: support@chhotubhaichatcenter.com
Website: https://chhotubhaichatcenter.com